Meiqia products are extremely easy to use and can be started without special training. Please read the getting-started guides:"Meiqia Quick Start Guide for Administrators" and "Meiqia Quick Start Guide for Customer Service".

The number of seats refers to the number of service windows that an enterprise can provide for customers. For example, Xiaoming's enterprise has 21 customer service staff, providing 724-hour online customer service through three shifts. At the same time, 7 customer service staff serve customers through Meiqia. Then Xiaoming only needs to purchase 7 Meiqia seats, while 21 customer service accounts can be created, and each customer service staff has their own account.

The paid version supports the export of historical conversations. The data export is limited to the recent 6 months, and the export quantity is limited to 20,000 entries per time. The trial version does not support the export of historical conversations. If you need to export, please upgrade to the paid version.

It's very secure. We have deployed bank-level SSL encryption access functions for the entire system to ensure the security of data transmission over the network. There is a comprehensive real-time backup plan on the server side to ensure that data will not be lost. The server is guarded by top security experts from Alibaba Cloud and AWS and has powerful DDoS protection and intrusion prevention capabilities.

We are well aware of the difficulties of running a company in China, so we provide a trial version with basic functions for newly established companies. The trial version can be upgraded to various paid versions at any time, and there will be no loss of your account data during the upgrade. The upgrade can be completed self-service within three minutes and can be used immediately after upgrading.

No need. You only need to read and agree to the "Meiqia Service Terms" before registering an account. Of course, if you need it, Meiqia will provide a complete paper version of the contract.

We support online payment via Alipay. If you need to use bank transfer for public accounts, please contact our business department. After payment, you can directly apply for invoice issuance on the workbench. We provide value-added tax electronic invoices and special invoices. The electronic invoice will be sent to the email you noted, and the value-added tax special invoice will be mailed to you free of charge according to the address you provide.