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Live Chat

One Platform, Multiple Channels: More Leads, More Efficient Service

Meiqia's word - of - mouth Product, Highly recommended by loyal customers.

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It can be flexibly integrated with AI agents for customer engagement or service as needed.

Powered by Meiqia AI Agent, the LiveChat system can be integrated with AI chatbots for more efficient lead generation and customer service

Flexible Responses

Efficient Leads Generation

Top - notch Service

All channels, Various message types

Meiqia helps you build closer connections with your customers.

Unify inbox, messages from all channels: website, H5, APP, WeChat, Mini - Program, Baidu, Toutiao, Douyin, Kuaishou, WeChat Customer Service, Weibo, Email

You can chat with your customers through any message format, including text, images, voice, link cards, and more

Track customer sources and pre - qualify their intentions in advance

More conversation，More connection

Show data like visited pages, sources, and behavior tracks, enabling flexible conversation initiation. More chats mean better communication and more leads

Connect with major advertising platforms, real - time conversion data feedback

Find out top - performing ads channels and refine your targeting strategy to maximize ROI

Integrate paid search channels like Baidu, 360, and Sogou, as well as paid social channels like Douyin and Xiaohongshu

Optimize collaboration

Smooth and efficient service

5 basic allocation methods + 13 advanced allocation rules to meet diverse needs. Intelligent allocation of AI or appropriate human agents according to customer sources and intentions. Repetitive and standard questions are handled by AI, while complex questions and special scenarios are seamlessly transferred to human agents. Achieve human - machine collaboration and team collaboration for efficient service. Triage specific scenarios, complex questions and seamlessly transfer them without the customer noticing. Keep service efficiency improving continuously.

Multi - view Data Analysis

Real - Time Monitoring

Our multi - view data reports cover everything from ads to organic traffic, showcasing inquiry results, service performance metrics, and customer satisfaction, enabling smarter decisions and driving business growth.

Multi - platform collaboration, diverse styles

Enjoy flexible work across PC and mobile devices

All team members can engage with all customers in one place using our simple and efficient workspace. Customer information and conversations are synced in real time, ensuring every customer receives top - quality service.

With visual widgets and a universal color palette, you can effortlessly design vibrant chat designs for web and mobile, perfectly matching any brand identity